Frequently Asked Questions
GENERAL
Where are you located?
9701 3rd Ave, Stone Harbor, NJ
Where do I park?
Street parking is available throughout Stone Harbor. Parking on 99th Street and above is free. Everything below is paid street parking.
Is it cash only?
Yes, all transactions are cash only.
Do you have a bathroom and changing room?
Yes.
Do you have showers?
We have an outdoor spigot to rinse off. It is not private or enclosed.
Do you offer gift cards?
Yes — gift cards are available for purchase in person at our location. Online gift cards may be available in the future.
BOOKING & CANCELLATION
Do you accept reservations by phone?
Yes — we’ve been taking reservations by phone for over 30 years and we’re always happy to help.
What is your cancellation policy?
Cancel more than 12 hours before your reservation at no charge — you can rebook directly online. If you need to cancel inside the 12-hour window please call us directly.
What happens if I am late for my charter?
We do our best to accommodate you, but arriving late may result in lost time on the water.
What if the weather is bad and I need to cancel outside the cancellation window?
We’re all human and weather is unpredictable. Cancellations due to weather are handled as a judgment call on a case by case basis.
Are you open in the rain?
Yes — we only close indefinitely in the event of thunder and lightning. Always call ahead as conditions can change.
Can I reschedule my booking?
Give us a call and we’ll do our best to find you a new time.
AQUA PARK
What is the minimum age for the Aqua Park?
The minimum age is 6 years old. All participants must be comfortable in the water.
What if the park is full?
You’ll receive a color coded wristband for the next available session. Feel free to grab a bite next door at Bucket’s Bar & Grill and come back when your color is called.
Do adults need to wear a life jacket on the Aqua Park?
Yes — life jackets are required for all participants regardless of age or swimming ability. No exceptions.
LIFE JACKETS
Do you provide life jackets?
Yes, life jackets are provided for all activities across the board.
WATER SPORTS
Do I need experience for water sports?
Not at all. Our captains are patient and encouraging. First timers are always welcome.
What should I bring?
Sunscreen, a towel, and a bathing suit. We provide everything else.
Can I bring food and drinks on the boat?
Absolutely — you’re welcome to bring food and beverages on board.
Is gratuity included?
Gratuity is not included. The industry standard is 18% and our captains truly appreciate it.
The boat fits up to 6 — do babies and small children count toward that number?
Yes, unfortunately they do. This is a United States Coast Guard requirement — not our rule. Every person on board counts toward the capacity limit, no exceptions.
What is the minimum age for water sports?
Water sports for children under 6 is at the parent’s and captain’s discretion.
We have more than 6 people and want to do water sports — what are our options?
You have three options. Book two boats at the same time — the boats will stay in the same area but guests cannot switch between them. Book two boats back to back. Or book one boat for two hours — drop off the first group and pick up the second. Keep in mind the back-and-forth travel will use roughly 40 minutes of your time.
Is there a minimum group size for water sports?
No minimum — you can book for just one person.
TUBING
How old do you have to be to tube?
For children under 6, tubing is at the captain’s and parent’s discretion.
WAIVERS
Does my waiver carry over to other days?
No — a new waiver must be completed each day before your session begins.